Post by shiyabul on Aug 21, 2024 1:52:18 GMT -5
They want the BB associates who are calling them to recognize their histories together and the success that has come from their working relationships. THE STAKES ARE USUALLY HIGHER WITH BB CUSTOMERS…A POOR EXPERIENCE IN A BB CONTACT CENTER COULD LEAD TO THE LOSS OF A MULTITUDE OF SALES… The CX focus should be on enhancing the relationship in a businesslike, impactful, and straightforward manner.
These BB customers know what they paid last year versus what they’re paying https://lastdatabase.com/ this year. They also know that shipping, material, and labor costs, are going up. But they still want strategic solutions that will work for them. SUCCESS STORY – HEALTHCARE Healthcare insurance companies serve both members (patients) and providers in their contact centers. Dealing with providers is essentially a BB function while dealing with members is BC.
Members typically call to find out about their copays and claims while providers call to discuss the claims of multiple patients. While insurance companies compete for both providers and members, the potential magnitude of loss due to poor CXs on a provider account is usually much greater than on a member account. A proactive outbound calling campaign to providers could help an insurance company mitigate this risk and improve its
These BB customers know what they paid last year versus what they’re paying https://lastdatabase.com/ this year. They also know that shipping, material, and labor costs, are going up. But they still want strategic solutions that will work for them. SUCCESS STORY – HEALTHCARE Healthcare insurance companies serve both members (patients) and providers in their contact centers. Dealing with providers is essentially a BB function while dealing with members is BC.
Members typically call to find out about their copays and claims while providers call to discuss the claims of multiple patients. While insurance companies compete for both providers and members, the potential magnitude of loss due to poor CXs on a provider account is usually much greater than on a member account. A proactive outbound calling campaign to providers could help an insurance company mitigate this risk and improve its